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See How Your Data Is Handled

Open your zus77 account knowing this policy explains what we collect for identity checks, wallet activity through Touch 'n Go, GrabPay, Boost dan FPX, security logs and support…

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CONTACT YOUR WAY

Reach Us About Your Privacy

Privacy requests should reach the team through a channel linked to your account whenever possible. That connection helps us confirm your identity before disclosing or changing personal data.

Account Privacy Form Use the privacy request form inside your account to ask for access, correction, deletion or a copy of relevant data. Signing in helps us match the request without exposing extra details.
Live Chat Contact Open live chat and choose the privacy category to reach our support team during the staffing hours shown there. Please avoid placing passwords, card credentials or full identity documents in chat.
Privacy Email Email [email protected] from your registered address and state the request type, account name and preferred reply channel. We may complete an identity check before discussing account-specific records.
DATA PRACTICES

Keep Control of Your Account Data

Our privacy process follows the data from collection through deletion. Account fields have stated purposes, payment references are separated from login credentials, and access is limited according to staff duties.

Purpose-Led Collection

We ask for data connected to account creation, identity checks, wallet processing, security and support. Optional fields are identified where applicable, and we do not treat every profile field as mandatory.

Payment Record Handling

For Touch 'n Go, GrabPay, Boost dan FPX, we retain transaction references, status, value and timing where needed. Login credentials for those payment services are not requested through our account forms.

Cookie Controls

Essential cookies maintain sessions and security checks, while optional analytics or preference cookies support measurement and remembered settings. You can adjust available choices, although blocking essential cookies may affect account access.

Account Access Security

Passwords are stored using protective technical measures, and sensitive actions may require added verification. We also log device, IP address and session events to detect unusual access and investigate reported incidents.

Retention and Deletion

Retention depends on the record type, its purpose and applicable legal duties. When data is no longer required, we delete it, anonymise it or isolate it from routine account operations.

Corrections and Escalation

You can ask us to correct inaccurate account data or explain a processing decision. If the first response does not resolve your concern, request escalation to the privacy team through support.

Get Clear Answers About Your Privacy

These answers cover the requests we receive most often about personal data, payment records, cookies and account access. They also explain where legal or security duties may limit a request. If your situation involves a specific transaction or login event, contact us through your signed-in account so we can examine the relevant record without exposing it to another person.

We may collect your name, contact details, birth date, identity-check records, payment references, device data, IP address, login history, account activity, cookie choices and messages sent to our support team.

Identity checks help us confirm account ownership, secure withdrawals, prevent duplicate or misused accounts and meet applicable legal duties. Access to submitted documents is limited to authorised roles and contracted verification services.

Yes. Send an access request through the signed-in privacy form or registered email address. After confirming your identity, we will provide eligible records in a practical format or explain any lawful restriction.

You may ask us to correct inaccurate fields or delete eligible data. Some transaction, identity or security records may need to remain for legal retention periods, dispute handling or fraud prevention.

We share only the fields needed for Touch 'n Go, GrabPay, Boost dan FPX processing, confirmation, reconciliation or dispute handling. Each provider may separately process data under its own privacy terms.

Use the available site controls or your browser settings to manage optional cookies. Essential cookies support login sessions, security checks and core account functions, so blocking them can prevent parts of the account from working.

We examine login, device, IP address and session records connected to the report. We may secure the account, ask for identity confirmation and preserve relevant logs while the incident is investigated.

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